Cancellation and Refund Policy
We typically do not offer cancellation, refunds, or exchanges once the consumer has received the merchandise.
If a customer receives a damaged or used goods, we would want to see an unpacking video and a photo of the damaged product, showing that the issue was our fault, and then we will either reimburse you or send you replacement products. You may reach us at muskbeautyy@gmail.com.
A receipt or proof of purchase is required to complete your return.
Cancellation
We only accept cancellations if the goods has not yet been sent from our end.
If your item has not yet been dispatched, please contact us at muskbeautyy@gmail.com with your order number and reason for cancellation.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at muskbeautyy@gmail.com
Refunds (if applicable)
Once we have looked into the product and the process, we will send you an email to notify the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at muskbeautyy@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should Email the name of your product and a picture of your product you want to return and it's receipt to: muskbeautyy@gmail.com
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You will be responsible for paying for your own return shipping fees. The cost of shipping is non-refundable.
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The time it takes for your returned merchandise to reach you may vary depending on where you reside.